Shopping FAQ
How long does shipping take?
Shipping times can vary depending on several factors, including the shipping method, destination, and any potential delays. Here’s a general overview:
Standard International Shipping: 7-14 business days, depending on the destination.
Express International Shipping: 3-7 business days, depending on the destination.
You can check the estimated delivery time at checkout based on your location and the shipping option you select.
How much is the shipping fee?
Shipping fees vary depending on the shipping method and delivery address. The system will automatically calculate and display the shipping cost at checkout.
How do I make a payment?
We offer multiple payment methods for your convenience, including credit and debit cards, PayPal, bank transfers, Alipay, WeChat Pay, Apple Pay, Google Pay, Stripe, Amazon Pay, Western Union, and Cryptocurrencies like Bitcoin and Ethereum, etc.
Simply select your preferred payment method during checkout and follow the instructions to complete your transaction.
If you encounter any issues, please feel free to contact us for assistance.
How can I check the status of my order?
Log into your account and go to the “My Orders” page to view detailed information and the current status of all your orders, including whether they’ve been shipped or delivered.
How can I change my order details?
Once an order is submitted and paid, it cannot be modified. If you need to change your shipping address or other details, please contact customer service as soon as possible, and we will assist you if possible.
I'd Like to Return or Replace My Order
If you receive a product that is damaged or doesn’t meet your expectations, please contact customer service with your order number, product details, and issue description. Our customer support team will guide you through the refund or exchange process.
Please refer to the Return & Refund page for details on this.
I'd Like to Cancel My Order
If you need to cancel your order, please contact us as soon as possible. Orders that have not yet been processed or shipped may be eligible for cancellation. However, if your order has already been shipped, you may need to follow our return and refund process instead. Feel free to reach out to our customer support team for assistance.
Please refer to the Return & Refund page for more details on this.
How can I place a bulk order?
You can either place your order directly on our website or contact our customer support team for assistance with bulk orders.
Can I customize my SSDs, such as capacity, logo, or packaging?
Yes, we offer customization options for SSDs, including storage capacity, logo branding, and packaging design. Please contact our customer support team to discuss your requirements and get a tailored quote.
Product Support
What is an SSD?
SSD is short for solid-state drive. An SSD is built using NAND Flash or DRAM memory chips in place of platters and other mechanical mechanisms found in hard disk drives (HDDs).
Will my SSD decline in performance over time?
The NAND Flash used in USB, SD cards and SSDs all have endurance limits meaning one cannot continue to write to them forever. Flash based products will eventually wear out however with the right features an SSD will typically last longer.
Why does my SSD have less capacity than some others?
To increase performance and endurance, some SSD manufacturers will reserve some of the drive capacity from the user area and dedicate it to the controller. This practice is known as over-provisioning (OP) and will increase the performance and longevity of the SSD.
Why do SSDs cost more than HDDs?
Although the SSD market is growing and gaining more popularity, it is still relatively new. As with any new technology, it is only a matter of time before sales increase to a level that will allow manufacturing costs to reduce. In the last few years, the price gap between SSD and HDDs has gotten much smaller.
Are there any trade-offs when choosing an SSD over an HDD
The only factor in favor of HDDs is the price per Gigabyte. HDDs are currently sold in capacities of 500GB and above, while SSDs are sold in capacities of 120GB and above.
Traditional HDDs are best if mass storage is in the Terabytes is your primary need, while SSDs are excellent if performance is more important. It’s common to use an SSD as a boot drive to hold OS and applications and an HDD to hold data files.
NVMe & M.2 SSD Explained
What is NVMe SSD technology
NVMe (Non-Volatile Memory Express) is a communications interface and driver that takes advantage of the increased bandwidth PCIe has to offer. It’s designed to increase performance and efficiency while making a broad range of enterprise and client systems interoperable. NVMe was designed for SSDs and communicates between the storage interface and the system’s CPU using high-speed PCIe sockets without the limitations of form factor.
NVMe for client systems
NVMe SSDs in client systems, such as desktops, laptops and workstations greatly improve overall storage performance. NVMe is leading the new standard of SSDs and Wallnut’s NVMe SSDs are designed to provide a range of storage solutions that are a great choice for new PC builds, as well as storage upgrades for desktops and laptop
What is the difference between NVMe and SATA?
SSDs come in several form factors and protocols. The first SSDs were 2.5”, used the SATA connection and the AHCI protocol which were the standard adapted for hard drives to easily accommodate upgrades from HDD to SSD. Later, NVMe was developed as a native flash storage protocol that allowed for faster transfer speeds and are found on some of the latest high-end PCs and laptops. All NVMe SSDs are either M.2, U.2, or AIC PCIe. SATA 2.5” SSDs have been around for a while and are still found in many PCs
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