Shipping Policy

Thank you for shopping at Wallnut SSD. We are committed to delivering your order accurately, safely, and in a timely manner. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

• All orders are processed within [1–2] business days (excluding weekends and public holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped, along with a tracking number.

• Please note: Order processing may take slightly longer during peak holiday seasons or high-volume promotional events.

2. Shipping Rates & Delivery Estimates

We offer worldwide shipping to ensure tech enthusiasts and businesses globally can access our storage solutions.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	[7–15] Business Days	$[30] (FREE for orders over $89)
Express Shipping (DHL/FedEx/UPS)	[3–7] Business Days	Calculated at checkout based on destination

Note on Destinations: Estimated delivery times may vary depending on the destination country's customs clearance procedures and local postal efficiency.

3. Shipment Tracking

• Once your order is shipped, you will receive a Shipment Confirmation Email containing your tracking number(s).

• The tracking number will become active within [24–48] hours.

• You can track your package directly through the link provided in the email or by visiting our "Track Your Order" page on the website.

4. Customs, Duties, and Taxes

• Wallnut SSD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.).

• For bulk/wholesale orders, please contact our sales team at info.wallnutssd@gmail.com in advance to discuss optimal customs declaration strategies.

5. Incorrect Address & Delivery Issues

• Please double-check your shipping address during checkout. We are not responsible for delivery failures caused by incorrect or incomplete addresses provided by the buyer.

• If a package is returned to our warehouse due to an incorrect address or failure to collect, the customer will be responsible for the reshipping fees.

6. Damaged or Lost Packages

• As Solid-State Drives (SSDs) are precision electronic components, we use secure, anti-static, and shockproof packaging to ensure maximum protection.

• If you receive your order damaged, or if your tracking status shows "delivered" but you have not received it, please contact our support team immediately at info.wallnutssd@gmail.com your order number and photos of the damaged packaging. We will investigate and resolve the issue for you within [24] hours.

📧 Need Help?

If you have any questions regarding the shipping of your order, please do not hesitate to contact us:

• Email: info.wallnutssd@gmail.com (Recommended)

• WhatsApp: +852 66796544

• Business Address: Times Fortune Mansion 28F-E67, 88 Fuhua Road 3, Futian District, Shenzhen, PRC